Privacy Policy

Who we are

This website (Elutio) is operated by Airplane DOO, 9 Sima Matavulja, Herceg-Novi 85340, Montenegro (“we”, “us”). We are the controller of the personal data you provide through this site.

For any privacy question or request, contact us at privacy@elutio.com or +382 68 916 897 (WhatsApp).

What data we collect

When you submit the request form, we collect the data you enter: your phone number and, if you provide it, your name.

When you contact us via WhatsApp, we receive the phone number and the message you send.

As on most websites, our hosting provider may automatically log technical data such as IP address, browser type and access times, for security and operation. We do not use advertising or analytics tracking cookies.

Why we use your data and legal basis

We use your data only to respond to your request, prepare the free audit you asked for, and communicate with you about our services.

The legal basis is your consent (given when you submit the form) and our legitimate interest in responding to enquiries. You can withdraw your consent at any time.

Who we share it with

We do not sell your data. We share it only with service providers that help us run the site and handle your request — in particular our form and hosting provider (Netlify) and the messaging services we use to reply to you (such as WhatsApp).

These providers act on our instructions and may process data outside your country; where required, appropriate safeguards are in place.

How long we keep it

We keep your data only as long as necessary to handle your request and any resulting business relationship, and then delete it. You can ask us to delete it sooner at any time.

Your rights

Under the EU General Data Protection Regulation (GDPR) and applicable law, you have the right to access, correct, delete, restrict or object to the processing of your data, to data portability, and to withdraw consent.

To exercise any of these rights, contact us at privacy@elutio.com. You also have the right to lodge a complaint with your local data protection authority.

Cookies

This site does not use tracking or advertising cookies. It loads web fonts so it displays correctly; any strictly necessary technical storage is used only to make the site work.

Changes to this policy

We may update this policy from time to time. The current version and its date are always shown on this page.